ZALast updated: 3 September 2026
1. Supplier
The online store and paid services offered through fuelwholesalers.co.za are provided by the Fuel Wholesalers Association (Pty) Ltd (“FWA”). FWA may be contacted at fwa@fuelwholesalers.co.za, 0860 017 416, Boksburg, Gauteng, South Africa.
2. Scope
These terms apply to transactions completed through the FWA website, including FWA memberships, membership renewals, petroleum licensing-support packages, professional-development products, credentials, member services and any verification or related service expressly offered for purchase on the website.
3. Orders and payment
An order is submitted when the customer completes checkout. FWA may verify the order, customer information, eligibility and payment before accepting the order or activating access. Unless the relevant product page states otherwise, payment is due in full before onboarding, activation or delivery begins.
An electronic order confirmation acknowledges receipt of the order but does not by itself confirm membership eligibility, certification, independent verification, regulatory approval or acceptance of customer-supplied information.
4. Customer accounts and portal access
Customers must provide accurate information and keep account credentials secure. The Customer Account is used for orders and payments. The separate Member Portal is used for approved member access, resources and support. FWA may use transaction and eligibility information to create, match or update related portal access.
5. Memberships
FWA membership provides access for the stated membership period and tier. Membership remains subject to eligibility requirements, the FWA Code of Conduct, applicable membership rules and administrative verification. Portal access may be activated after payment and eligibility review.
Membership does not constitute a petroleum licence, regulatory approval, certification or independent verification of a member or supplier. Membership fees are payable annually in full. Renewal requires a new full payment for the next membership period.
6. Petroleum licensing support
Petroleum licensing-support packages are advisory and readiness-support services limited to the scope stated on the relevant product page, order and onboarding communication. Unless expressly stated otherwise, the applicant remains responsible for preparing or approving the final application, supplying accurate and authentic information and supporting documents, obtaining required third-party arrangements or evidence, and lodging the application with the competent authority.
FWA is not the Department of Mineral and Petroleum Resources or any other petroleum licensing authority. FWA does not issue, approve, fast-track or guarantee petroleum licences and does not control regulatory processing times or requests for further information.
Guided and Assisted support are not full-service regulatory representation engagements. Separately scoped professional work, materially changed applications, appeals, litigation, specialist reports and third-party commercial arrangements are excluded unless expressly agreed in writing.
7. Credentials, development and verification services
Professional-development, credential and verification services are limited to the scope stated on the relevant page or order. Customers remain responsible for the accuracy, completeness and authenticity of information and documents supplied. Membership, licensing support, credentials and independent verification remain distinct services and one does not automatically confer another.
8. Excluded costs
Unless expressly included on the relevant product page, prices exclude statutory charges, publication costs, specialist reports, legal opinions, engineering work, environmental work, third-party storage, supply, transport or insurance arrangements and other third-party costs.
9. Customer responsibilities
The customer must provide requested information within reasonable timeframes, review supplied information, respond to communications and comply with applicable legal and regulatory requirements. Delays caused by missing, inaccurate or late information may affect delivery or activation dates. Customers must not provide altered, misleading or fabricated evidence.
10. Cancellation and refunds
Cancellation and refund requests are handled in accordance with applicable law, these terms, the nature of the purchase and the stage of delivery. Requests should be submitted in writing as soon as possible.
Where onboarding, eligibility review, portal activation, document review, licensing-support work, credential assessment, verification work or other delivery has begun, any refund assessment may take account of work completed, access provided and non-recoverable costs, to the extent permitted by law. Nothing in these terms limits rights that cannot lawfully be excluded.
11. Electronic communications
The customer agrees that orders, invoices, notices, access instructions, document requests and service communications may be delivered electronically using the contact details supplied.
12. Intellectual property
FWA retains ownership of its website content, membership systems, templates, methodologies, branding, publications and member resources. Purchased or restricted materials may be used only for the authorised organisation or individual and may not be resold, redistributed or represented as the customer’s own work without written permission.
13. Liability
FWA will exercise reasonable care in providing its services. To the extent permitted by law, FWA is not responsible for decisions of regulators or third parties, customer-supplied inaccuracies, delays outside FWA’s reasonable control, or indirect or consequential loss.
14. Governing law
These terms are governed by the laws of the Republic of South Africa. Any dispute will be handled through the appropriate South African forum, subject to applicable consumer-protection rights.
15. Contact
Questions about an order or these terms may be sent to fwa@fuelwholesalers.co.za or 0860 017 416.