Frequently asked questions
Clear answers to common FWA questions.
This page explains the distinction between FWA membership, Customer Account access, the Member Portal, professional credentials, LicenseCheck verification and regulatory authority.
MembershipAssociation participation
PortalProtected member environment
LicenseCheckIndependent verification platform
RegulatorAuthoritative licensing decisions
Does membership provide a petroleum licence?
No. Membership does not constitute a licence, regulatory approval or certification.
Who may purchase Licensed membership?
Licensed membership is intended for qualifying businesses holding petroleum wholesale licences and remains subject to review.
What is the difference between the two accounts?
Customer Account manages orders and payments. Member Portal provides approved resources, updates and support.
Is LicenseCheck the same as membership?
No. LicenseCheck is a separate verification layer with its own scope and methodology.
Can FWA guarantee a regulator’s decision?
No. FWA is not the petroleum licensing authority and cannot guarantee regulatory outcomes.
How do I contact the correct team?
Use the FWA contact form and select the relevant enquiry type for routing.
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