ZALast updated: 26 July 2026
The Fuel Wholesalers Association (Pty) Ltd (“FWA”) is responsible for personal information processed through fuelwholesalers.co.za, the online store, Customer Account, membership processes and related FWA services.
Information collected
We may collect names, contact and organisation details, billing and transaction information, account and membership details, eligibility or credential information, documents submitted for verification or member services, support communications, IP addresses, browser and device information, cookies and login activity.
Purposes
We use information to create and manage accounts, process orders and invoices, assess membership or credential eligibility, activate Member Portal access, provide member and verification services, communicate with customers, maintain security, prevent fraud, keep required records and comply with legal or regulatory obligations.
Lawful processing
Information is processed where necessary to perform a contract, comply with law, protect legitimate interests permitted by law or where consent has been given.
Sharing
Information may be shared with service providers that support hosting, email, payment processing, accounting, security, customer support, verification or portal administration. Information may also be disclosed where required by law or a lawful authority. FWA does not sell personal information.
Cross-border processing
Some service providers may process information outside South Africa. Where this occurs, FWA will take reasonable steps to use providers and safeguards appropriate to the information and applicable law.
Retention
Information is retained only for as long as reasonably required for the purpose collected, contractual and membership administration, dispute handling, security, recordkeeping and legal obligations.
Security
FWA applies reasonable administrative and technical safeguards. No online system can be guaranteed completely secure, and users must keep passwords and account credentials confidential.
Cookies and analytics
The website may use essential cookies for security, accounts, checkout and site operation, and may use analytics or performance tools to understand website use. Browser settings can be used to manage cookies, although disabling essential cookies may affect functionality.
Your rights
Subject to applicable law, a person may request access to personal information, correction or deletion of inaccurate or unnecessary information, object to certain processing, withdraw consent where processing relies on consent, or lodge a complaint with the Information Regulator of South Africa.
Contact
Privacy requests may be sent to fwa@fuelwholesalers.co.za. Please include sufficient information to identify the relevant record and request.
Updates
This policy may be updated when the website, services or legal requirements change. The latest version will be published on this page.